Privacy Policy Mat6 Tube – Our Commitment to Protecting the Personal Data of Malaysian Members

When you register an account at mat6 tube and begin using our platform — whether for Malaysia Super League football betting, badminton, cricket, e-sports, slots, or lottery — you are entrusting us with some of your personal information. That trust is something we do not take lightly.

This Privacy Policy is written in plain language because we believe you have the right to know exactly how your data is handled — without having to wade through convoluted legal jargon. This document explains what data we collect, why we need it, how it is used, who can access it, and the rights you hold as a member mat6 tube.

This Privacy Policy applies to all services provided through the mat6 tube website, mobile application (where available), and any of our official communication channels including email and live chat. By using any mat6 tube service, you agree to the collection and processing of your personal data as described in this document.

Mat6 tube collects your personal data through several channels — directly from you during registration and platform use, automatically via technologies embedded in the platform, and in certain cases from authorised third parties such as payment providers.

Data you provide directly:

• Full name as it appears on your official Malaysian identification document.
• MyKad or passport number for identity verification (KYC) purposes.
• An active email address for account communications and notifications.
• Malaysian phone number for OTP verification and security communications.
• Payment method details — Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay account holder name, or FPX bank account number for Maybank2u and CIMB Clicks.
• Date of birth for minimum age verification of 18 years.
• Malaysian residential address for compliance and verification purposes.

Automatically collected data:

• IP address of the device used to access the mat6 tube platform.
• Device type, operating system, and web browser used.
• Login session data including time, location (state/city), and session duration.
• Betting history and financial transaction records within the mat6 tube platform.
• Cookie data and similar tracking technologies to enhance user experience.
• Platform interaction data — pages visited, features used, and navigation patterns.

Every type of data we collect has a clear and specific purpose. mat6 tube does not collect data simply because it can — every piece of information we request has a justification that you can understand and review:

• Account management — Your name, email, and phone number are required to create and manage your mat6 tube account, process logins, and send account-related communications such as security notifications and important updates.
• Identity verification (KYC) — Your IC number and date of birth are required to verify that you meet the minimum age requirement of 18 years and are eligible to use mat6 tube's services in accordance with compliance requirements.
• Financial processing — Payment method information is required to process deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX, and to securely process winnings withdrawals to your account.
• Platform security — IP data and device information are used to detect suspicious activity, prevent fraud, and protect the integrity of the mat6 tube platform as well as the account security of all members.
• Legal compliance — Certain data is required to fulfil applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and licensing conditions.
• Service improvement — Anonymised platform usage data is used to understand how members interact with mat6 tube, identify areas for improvement, and develop more useful new features.

Mat6 tube does not sell or rent members' personal data to any third party. However, there are limited situations where we are required to share certain data with specific parties. This is done only for legitimate purposes and with appropriate safeguards in place:

• Payment providers — Minimum necessary information shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and banking systems (Maybank2u, CIMB Clicks via FPX) to process your deposit and withdrawal transactions. These providers are governed by their own privacy policies and are regulated by Bank Negara Malaysia.
• Technical service providers — Server infrastructure providers, cloud services, and technical support partners that help operate the mat6 tube platform. All these providers are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
• Competent authorities — When required by law, court order, or a lawful request from the relevant Malaysian authorities. In such situations, mat6 tube will notify you in advance where permitted by law to do so.

In all of the sharing situations described above, mat6 tube discloses only the minimum data necessary for that purpose. We never share more than what is required.

Mat6 tube takes data security infrastructure seriously. Protecting members' personal information is not merely a legal obligation for us — it is a core part of the platform identity we have built. The technical and organisational measures we employ to safeguard your data include:

• Data encryption in transit — All communications between your device and mat6 tube's servers are protected with 256-bit SSL/TLS. This means every piece of information you transmit — including login details and transaction information — cannot be intercepted or read by unauthorised parties while in transit.
• Stored data encryption — All personal data stored in the mat6 tube database is protected with AES-256 encryption — the same standard used by banking institutions and world-class security agencies. Even internal staff cannot read sensitive data in its original format without the appropriate authorisation.
• Multi-layered access controls — Access to members' personal data is strictly limited on a need-to-know basis. All internal access is automatically logged, periodically audited, and monitored by the mat6 tube security team to detect any unusual activity.
• Two-factor authentication (2FA) — mat6 tube members are encouraged to enable two-factor authentication on their accounts as an added layer of protection. 2FA ensures that even if your password is compromised, unauthorised parties still cannot log in without verifying through your device.
• 24/7 security monitoring — mat6 tube's automated monitoring system operates around the clock to detect and flag any suspicious activity, intrusion attempts, or unusual access patterns within the platform.

While mat6 tube takes all reasonable steps to protect your data, no system can be guaranteed 100% secure at all times. We are nonetheless committed to responding swiftly and transparently should any security incident involving member data occur.

Mat6 tube uses cookies and similar tracking technologies to enhance the user experience on the platform. Cookies are small text files stored on your device when you access the website. They help the platform remember your preferences, maintain your login session, and deliver a more personalised experience.

Types of cookies used by mat6 tube:

• Essential cookies — Required for core mat6 tube platform functions such as maintaining your login session, saving language preferences, and enabling transactions to process correctly. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies — Collects information about how visitors use the mat6 tube platform — the most visited pages, error messages encountered, and so on. This data is used in aggregate form to improve platform performance.
• Functional cookies — Remembering the preferences you set within the platform, such as your preferred sports display type, odds settings, and interface preferences. This helps us deliver a more personalised experience for you.

You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality of some parts of the mat6 tube platform.

Mat6 tube does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy or as required by applicable law. The general retention periods we adhere to are as follows:

• Active account data — Retained for as long as your mat6 tube account remains active. Data is updated and maintained until you request account closure or the account is terminated in accordance with the reasons set out in the terms of use.
• Financial transaction data — Records of deposits, withdrawals, and winning transactions are retained for a minimum of seven years from the transaction date, in line with applicable legal and financial regulatory requirements in Malaysia.
• Data after account closure — After an account is closed, certain data may be retained for the period necessary to fulfil legal obligations, resolve any outstanding claims, or meet regulatory requirements. Data that is no longer required will be securely deleted or anonymised.
• Security logs — Access logs and security activity are retained for 12 months to support investigations into any security incidents that may occur.

As a mat6 tube member, you have certain rights regarding your personal data. mat6 tube respects and facilitates the exercise of these rights:

All requests relating to your privacy rights will be processed within 14 business days. We may require identity verification before processing certain requests — this is to ensure that we only disclose or modify your data to you, and not to any unauthorised party.

Mat6 tube services are exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. The mat6 tube registration process requires age verification and we take reasonable steps to ensure compliance with this requirement.

Should we find that personal data has been collected from someone under the age of 18, we will take immediate steps to delete that information and close the relevant account. If you believe your child or someone under 18 may have registered an account with mat6 tube, please contact us immediately at support@mat6tube.site.

Mat6 tube reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we protect your data. Any material changes to this policy will be communicated to members via:

• Email notification to the address registered on your mat6 tube account — at least 14 days before changes take effect, for material changes.
• A prominent notice on the mat6 tube platform homepage on the date of the update.
• An update to this Privacy Policy page with a new "Updated" date at the top.

We encourage you to review this Privacy Policy page periodically to stay informed about how mat6 tube protects your privacy. Your continued use of the mat6 tube platform following the publication of any changes to this Privacy Policy will be considered your acceptance of those changes.